1. Information we collect
When you purchase, activate, or request support for the Software, information may be processed to provide the licence, payment, delivery, and technical-support services. This can include:
- Contact and billing details: your name, email address, and billing information supplied during checkout.
- Licence and technical information: the website URL where a licence is activated, and relevant WordPress, WooCommerce, PHP, or plugin-version details supplied or collected to diagnose compatibility issues.
- Support communications: the details you send through the support form or by email. Do not include API keys, passwords, or payment credentials in a support request.
- Website usage information: limited analytics and device/browser information generated by the tools listed below when you visit the site.
2. How we use information
We use information to process purchases, manage licences, deliver updates, respond to support requests, prevent abuse, and understand whether the website and documentation are useful. We may also use contact details for transactional receipts, renewal notices, and important service or configuration notices.
3. Service providers and third parties
We use third-party services where they are necessary to operate the website and plugin business. Their handling of information is governed by their own terms and privacy policies.
- Freemius: checkout, payment records, licensing, plugin delivery, and customer account management under the Freemius Privacy Policy.
- Google: site analytics and reCAPTCHA on support forms when anti-spam verification is configured.
- Tawk.to: optional live-support chat, loaded across public pages so visitors can start a support conversation.
- YouTube: the optional product walkthrough is loaded only after a visitor chooses to play it.
- Whop: when the plugin is configured in your WooCommerce store, the plugin communicates with Whop to create checkout sessions and process payment-confirmation events. Your store's settings and Whop credentials are controlled in your own WordPress environment.
We do not sell or rent personal information. We share it only with providers needed to run the services described above, to comply with applicable legal obligations, or to protect the website, customers, and service from abuse.
4. Cookies, analytics and similar tools
The website uses cookies or similar technologies that may be set by our service providers. These can support checkout, licence and support interactions, Google Analytics measurement, reCAPTCHA fraud prevention, the optional live-chat widget, and a video selected for playback. Browser controls can limit cookies, but doing so may affect checkout or support functionality.
5. Security
We use reasonable administrative and technical measures to protect information under our control. Live Woo-Whop payments require HTTPS on the merchant's checkout domain. No system is completely secure, so you should protect your WordPress administrator account, keep backups, and never share API keys or passwords through ordinary support channels.
6. Your choices and data requests
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information we hold about you. We will respond to a verified request in line with applicable obligations. Licence, tax, transaction, or security records may need to be retained where required or permitted by law.
7. Contact
To ask a privacy question or make a data request, email [email protected]. Include the email address associated with your purchase or request so we can locate the relevant record.